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ServiceNow Training

Course Description

Course Name : Service Now Training

Course Duration: 25 Hours

Self-paced price: 129 USD

Live training: 229 USD



1.Introduction

What is Service-now?

What is SaaS?

What is PaaS?

Browser supportability

Logging in to Service-now

Introduction to Cloud

2.Basic Administration

User Administration

Granting Roles

Creating tickets and raising Requests

Crating Menus

Form Layouts and list layouts

Introducing Applications

Creating Modules

Customizing tables

Dictionary Entries and Overrides

List Controls

3.Advanced Administration

UI Policies

UI Actions

Access Controls (ACLs)

Dictionary Entries

Email Notifications

Import sets g. Data Polices

Business Rules

Client Scripts

Transform Maps

Scheduled jobs

Loading Data of different Formats

Creating incidents and change using record producers

Creating Order Guides.

4.Customization

Creating Custom Table

Creating custom application

Creating Fields and Menus

Creating Workflows

Approval Mapping ServiceNow Course Content

Using other workflow activities

Creating Service Catalog

Creating Service Level Agreements and Operational Level Agreements

5.Integrations

Basics of LDAP Integrations for User Import

Overview on Web Services

  1. I) Direct Web Services
  2. II) Transform Map Web Services

Overview on MID Server Installation

6.Reporting

Bar Charts

Pie Charts

List Reports

Pivot Tables

Using scripting in Reporting

Scheduling Reports

Making Gauges

7.System Upgrades

Needs for cloning and ways to implement

New Releases

New Features

  1. ITIL Process

Overview on Incident Management

Overview on Change Management

Overview on Problem Management

Overview on Knowledge Management

Overview on Service Catalog

9.Configuration Management

Classes in CMDB

Mapping Configuration Item to Asset Records

Relating Configuration items

10.Content Management

Introduction to CMS

Creating Sites

Creating Pages

Login Rules

11.ITSM Modules experience

Incident Management

Problem Management

Change

Knowledge

SLA

Service Catalog

Customer Service Management

Project Portfolio

Contract Management

Governance and Risk Compliance

Demand Management

Survey Management

Service Portal

12.Non ITSM Experience

Integration with Monitoring tools – Nim soft and CASOI integration

Data Migration Project: API or Manually data import

HPSM to Service now

Remedy to Service now

CA to Service now

LDAP and SSO Experience

14.Relationships

Dictionary override, defining field attribute

Business Rules, field styles.

Email to ticket conversion.

Watch Demo Video

PRICING

Self Paced - ₹299
Live Training - ₹249

Training Options

Upcoming Batches EST

Upcoming Batches IST

Curriculum

Contact us

Call a Course Advisor

+91 81234 23415

Course Key Features

Testimonials

Course Related FAQ's

Course Description

ServiceNow training program is designed based on the features from the latest releases of ServiceNow and helps you secure ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Advanced Developer (CAD) certifications.

You will gain end to end real-time knowledge of the concepts such as  IT configuration, data management, integrations, user administration, application processing, service administration, and much more. Our ServiceNow Certified Trainers are highly qualified and experienced in providing interactive Live Online course. We also tailor the ServiceNow training according to our customer needs.

Course Curriculum

  • What is Service-now?
  • What is SaaS?
  • What is PaaS?
  • Browser supportability
  • Logging in to Service-now
  • Introduction to Cloud
  • User Administration
  • Granting Roles
  • Creating tickets and raising Requests
  • Crating Menus
  • Form Layouts and list layouts
  • Introducing Applications
  • Creating Modules
  • Customizing tables
  • Dictionary Entries and
  • Overrides
  • List Controls
  • UI Policies
  • UI ActionsAccess
  • Controls (ACLs)
  • Dictionary Entries
  • Email Notifications
  • Import sets g. Data Polices
  • Business Rules
  • Client Scripts
  • Transform Maps
  • Scheduled jobs
  • Loading Data of different Formats
  • Creating incidents and change using record producers
  • Creating Order Guides.
  • Creating Custom Table
  • Creating custom application
  • Creating Fields and Menus
  • Creating Workflows
  • Approval Mapping
  • ServiceNow Course Content
  • Using other workflow activities
  • Creating Service Catalog
  • Creating Service Level
  • Agreements and Operational Level Agreements
  • Basics of LDAP Integrations for
  • User Import
  • Overview on Web Services
    • I) Direct Web Services
    • II) Transform Map Web Services
  • Overview on MID Server Installation
  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges
  • Needs for cloning and ways to implement
  • New Releases
  • New Features
  • Overview on Incident Management
  • Overview on Change Management
  • Overview on Problem Management
  • Overview on Knowledge Management
  • Overview on Service Catalog
  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Relating Configuration items
  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Login Rules
  • Incident Management
  • Problem Management
  • Change
  • Knowledge
  • SLA
  • Service Catalog
  • Customer Service Management
  • Project Portfolio
  • Contract Management
  • Governance and Risk
  • Compliance
  • Demand Management
  • Survey Management
  • Service Portal
  • Integration with Monitoring tools – Nim soft and CASOI integration
  • Data Migration Project: API or
  • Manually data import
  • HPSM to Service now
  • Remedy to Service now
  • CA to Service now
  • LDAP and SSO Experience
  • Dictionary override, defining field attribute
  • Business Rules, field styles.
  • Email to ticket conversion.
Request for more information

Features

  • Lifetime access
  • Lifetime video access
  • Real-time case studies
  • The Project integrated into the curriculum
  • 24*7 Support from our team of administrators

Training Options

Self Placed

Unlimited Access

119

  • Advanced sessions
  • Interview Q&A
  • Free Study Materials
  • Premium Technical support
enroll now

Instructor Led Live Traning

Unlimited Access

249

  • Live instructor
  • Advanced sessions
  • Interview Q&A
  • Premium Technical support
enroll now

Corporate Training

Unlimited Access

699

  • Live instructor
  • Advanced sessions
  • Interview Q&A
  • Premium Technical support

Testimonials

HAPPY STUDENTS

The experience has been extremely satisfying. I like the interaction method and how the instructor acknowledges to subjects and provide feedback in real time.

Ed Peter

The live instructor was absolutely incredibly gentle and executed all our doubts. The course with Mind Matricks has admittedly been a great encounter because of the way the instructors emphasized the topics in an easy method.

Shilpi Brar

The way Mind Matricks conducted Instructor LED live training was really magnificent and very engaging and clear. The dedicated customer support is very well organized.

Kshitij Singh

My instructor was especially very patient and executed to address all our uncertainties. The course with Mind Matricks has admittedly been a great knowledge because of the process the trainers emphasized the points.

Max Richard